Terms of use

This website is operated by The Foil Vault. Contact: enquiries@thefoilvault.co.uk. Trading address, registered business details, VAT number if applicable, and any required company information should be added here before launch.

You must provide accurate account information and keep your login details secure. We may suspend, restrict or close accounts that breach these terms, attempt to bypass limits, use bots, abuse fair-access systems, or create risk for other customers.

Product images and descriptions are provided to help you choose items, but packaging, artwork and product appearance may vary. Stock is limited and may be subject to purchase limits. We may correct obvious stock, pricing or listing errors and may cancel/refund affected orders where necessary.

We may use limits, queues, account checks, manual review, “Proven Fan” features, stock unlocks, bot protection and other anti-abuse controls to support fair access. We may cancel, limit or refuse orders where we reasonably believe there is abuse, fraud, bot activity, duplicated accounts, circumvention of limits, suspicious payment behaviour, or resale/scalping behaviour that undermines fair access.

Prices are shown in GBP. Payment is processed by Stripe. We do not store full card details. Your order is not completed until payment succeeds and our system records the order as paid.

After a successful payment, we send an order confirmation email to the email address supplied at checkout. You are responsible for providing a correct email address and delivery address. If you notice a mistake, contact us as soon as possible.

Delivery options and costs are shown at checkout. We may use Royal Mail, Evri, DPD or another suitable carrier to meet the selected service level. Internal order statuses such as “packed” or “sent” are operational fulfilment statuses and may not always be the same as courier tracking events.

We aim to dispatch orders promptly, but dispatch times are estimates and may be affected by stock checks, packing capacity, carrier collection/drop-off times, public holidays, severe weather, or other factors outside our control. If we expect a material delay, we will try to contact you.

For most online goods purchases, UK consumers have the right to cancel up to 14 days after delivery, and then a further 14 days to return the goods after telling the seller they want to cancel. Some statutory exceptions may apply, including for certain sealed goods once opened. We may ask you to return goods in a resaleable condition where legally permitted.

If goods are faulty, damaged, not as described, or incorrect, contact us promptly with your order number and evidence such as photos. Your statutory rights are not affected.

Features such as Caffeine Cash, Brewlings digital packs, account balances, unlocks or other rewards are promotional/account features only. They are not cash, are not withdrawable, and may be adjusted, reversed or removed if an order is refunded, cancelled, reversed, suspected of abuse, or added in error.

We may send service emails about your account, verification, orders, payment, dispatch, support, returns or security. Marketing emails, if introduced, will be handled separately and will require an appropriate opt-in or other lawful basis.

We try to keep the website available and accurate, but we do not guarantee uninterrupted access. We may update, pause or remove features for maintenance, security, legal, stock-control or business reasons.

Nothing in these terms excludes liability where it would be unlawful to do so. Subject to that, we are not responsible for indirect losses, loss of profit, loss of opportunity, or issues caused by third-party services outside our reasonable control.

These terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you.

For order, support, cancellation or returns queries, contact enquiries@thefoilvault.co.uk.